THE MAIL ISSUE & HOW IT WAS HANDLED

“We did have a problem one time, but it wasn’t your fault, it was mine. I had my mail forwarded and those checks don’t get forwarded, they get sent back. So I didn’t get the check, but as soon as I notified you, you made it right within a few days and sent a new one. When those checks come promptly every month, it builds your confidence that the relationship is working.”